We require 50% of the total cost of the software to get us started configuring your system. Don't worry, installation is easy. Comments: We looked at several Property Management Systems before deciding on Campground Master. The functionality is adjustable so beginners can just use bare-bones basics and grow to a functionally rich software base as they become more confident. Comments: If you feel Campground Master will work for you, having customer service like we have received for the last ten years is worth the price of the program. Another issue we have had is that if one person makes a reservation for 3 sites, we cannot have 2 different employees check them in at the same time if they are all under one name. We are open all year, though the tourist season is mid-May through mid-September.
We have found that we need to charge and put through the payment for electric first, then do the gate card return. Have you heard reviews from people that have taken the two 50 hour courses? The only serious limitation for us has been the lack of ability to submit pre-authorizations. It does not have a simple or simplifiable user interface, so users need to be trained in the specific implementation, but they seem to pick it up well enough. Comments: Pros - Great features, pic compliant, interfaces with reservation friend for online reservations, minimal annual expense for upgrades and support, extremely easy to use, network version slightly more but you can take reservations on your laptop at a trade show to impress customers, seven plus years using it without any data loss! They are always upgrading and making it customer friendly. If so, was it helpful? We are not computer people and want something easy. Over the years we have always received prompt responses when we have had questions or needed to figure out a workaround solution to an issue.
Overall: After looking at several vendors, I'm very glad I chose Campground Master. We have not had a single issue with it. We cannot simply put the electric charge on the account, then the gate card refund and charge the customer for the difference. With its emphasis on ease of use and flexibility, Campground Master helps you manage your business the way you want. Customer service is second to none. I would recommend this software to others.
The parsing rules are specifically set up for the fields in the sample web form, but can be adapted to similar forms as needed. I would like to use all programs that are available. The only function it does not provide is real-time on-line reservations it interfaces with Reservation Friend if you choose to go that route. I definitely feel that it is the best program around for managing a campground and I would highly recomment it. Onsite training is mixed in during the setup phase, after the first two weeks as the setup phase winds down the training of operators will be the main focus. Stan, the developer, is very good at Customer Service. We are very happy with our Campground Master software are and support.
Those of you who have used either of the above programs, how difficult are they to learn and use? Vendor Response by Cottonwood Software on May 13, 2015 In response to your questions: 1. Comments: The manual is not enough for someone like me, with no previous training. Comments: Campground Master is an easy to learn, user-friendly program. Surprisingly, the software did everything it said it would and was very easy to learn. Only one employee can check in this multiple reservation. I can't understand why they wouldn't appreciate a quick fix to problems. Customer service hasn't been required very often, as the program performs smoothly in most instances, but the occasional situation has been handled quickly.
Very easy to learn the basics and the higher level functions reveal themselves as operators realize they need them. We have been using it since 2008. The Newsletters and user forums are a great features, we use them for refreshing our memory on program options and to keep us informed on changes and operating procedures. It's trying to make changes to fit our needs and growing rv park. The last con is the manual language can be a little too technical especially when dealing with deeper system functions.
We couldn't be happier with the program and recommend it highly to anyone looking for a user friendly reservation system. No key or password is ever needed to download -- if you're a licensed user, your authorization is in your database and will activate the software anywhere it's installed. First, email confirmations have one default check in and check out time yet we have one for camp sites and one for cabins. Our campground has sites, cabins and a motel, we use it for all of them and it keeps everything in perfect order. Adjusting charges when dates change -- it sounds like you're not using Auto-rates, or don't have it set to recalculate when changes are made. I have found it fairly easy to use and train other employees with. However, when you delete this information it deletes it permanently.
The daily tips also teach my employees easier ways of using the programs. After searching for a new system we found Campground Master. Comments: We have used Campground Master for nine years and are very pleased with the program and the support. For example, the system was setup up to ask for pricing but not quantity. As more features have been added the system does seem to be slowing down some. Most calls to customer service are to help customize the software to do something it wasn't designed to do, yet if at all possible, they have made it work for me.
Use the one below designed specifically for Logic Controls pole displays. The help text is exceptionally clear and thorough, and support very responsive. Comments: We started using the software in 2008, kept up with the upgrades and think of it as on of the best in the industry especially for the money. When we sell the campground the recap from Campground Master will pave the way to show all the items new buyers would need. Returning an item , finding a receipt slows the entire system down. The mapping feature is phenominal and worth its weight in gold! I am very impressed with the functionality of Campground Master, hence my title Excellent.